Last updated: March 2026

This Privacy Policy explains how Padel Roaming ("Padel Roaming", "we", "us", "our") collects, uses, stores and shares your personal data when you use our website, make an enquiry, book a trip, sign up to receive marketing, or otherwise interact with us.

We are committed to handling your personal data responsibly and in accordance with applicable data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are

Padel Roaming Ltd is the data controller responsible for your personal data.

Contact details:
Padel Roaming Ltd
Website: https://padelroaming.com
Email: hello@padelroaming.com

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. The Personal Data We Collect

We may collect, use, store and transfer the following categories of personal data:

• identity data, such as your name, title, date of birth, nationality and gender;
• contact data, such as your email address, billing address, telephone number and emergency contact details;
• booking data, such as trip selections, accommodation preferences, participant details, booking history and payment status;
• transaction data, such as payments made to and from you and details of services you have purchased from us;
• technical data, such as your IP address, browser type, device information, time zone setting and website usage data;
• profile data, such as your interests, feedback, survey responses and marketing preferences;
• communications data, such as messages you send to us by email, website form, social media or otherwise; and
• special category or health-related information where you choose to provide it and where it is necessary for your trip or participation, for example injury, medical, dietary or accessibility information.

3. How We Collect Your Personal Data

We collect personal data in a number of ways, including when:

• you make an enquiry through our website or by email;
• you make or manage a booking with us;
• you subscribe to our newsletter or marketing communications;
• you fill in forms, surveys or waiver documents;
• you contact us directly;
• you interact with our website through cookies and similar technologies; and
• we receive information from third parties involved in providing your booking, such as payment providers, accommodation providers, trip hosts or travel partners.

4. How We Use Your Personal Data

We may use your personal data to:

• respond to your enquiries;
• process and manage your booking;
• arrange accommodation, activities, events and trip logistics;
• take payment and manage billing or refunds;
• communicate important booking or service updates to you;
• provide customer support;
• manage participant safety and welfare;
• improve our website, services and customer experience;
• administer competitions, promotions or surveys;
• send marketing communications where permitted by law; and
• comply with legal, regulatory, insurance and accounting obligations.

5. Our Lawful Bases for Processing

We process your personal data on one or more of the following lawful bases:

• Contract: where processing is necessary to take steps at your request before entering into a contract or to perform our contract with you, including administering bookings and delivering travel services;
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms, for example operating and improving our business, handling enquiries, preventing fraud and keeping records;
• Legal obligation: where we need to comply with a legal or regulatory obligation;
• Consent: where we rely on your consent, for example for certain marketing communications or non-essential cookies; and
• Vital interests: where necessary to protect someone’s vital interests, for example in an emergency.

Where we process health or other special category data, we will do so only where necessary and permitted by law,
for example with your explicit consent or where necessary to protect your vital interests or make appropriate arrangements for your participation.

6. Marketing Communications

We may send you marketing communications about our trips, events, offers and related services where you have asked to receive them, where you have consented, or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at
hello@padelroaming.com.

Opting out of marketing will not affect service-related communications, such as booking confirmations, itinerary updates or important operational messages.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the site functions properly, analyse usage,
remember preferences and, where applicable, support marketing activity.

Some cookies are strictly necessary for the operation of our website. Other cookies, such as analytics or advertising cookies, are non-essential and should only be used where the required consent has been obtained.

You can manage your cookie preferences through our cookie banner or your browser settings. For more detail, you may wish to add a separate Cookie Policy or cookie table to your website.

8. Who We Share Your Data With

We may share your personal data with trusted third parties where necessary to run our business and provide our services, including:

• payment processors and payment service providers;
• accommodation providers, venues, coaches, hosts and activity partners;
• IT, website hosting, email and software providers;
• professional advisers such as lawyers, accountants and insurers;
• government authorities, regulators or law enforcement bodies where required; and
• service providers that help us with customer communications, administration or analytics.

We require third parties to respect the security of your personal data and to process it in accordance with applicable law.

9. International Transfers

Some of our suppliers or partners may be located outside the UK. Where your personal data is transferred outside the UK, we will take reasonable steps to ensure an appropriate level of protection is applied in accordance with data protection law.

10. Data Retention

We will retain your personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, insurance and reporting requirements.

In general, we may retain:

• enquiry data for a reasonable period after your last interaction with us;
• booking and transaction records for as long as required for contractual, legal, tax and accounting purposes;
• marketing preference data until you unsubscribe or ask us to stop; and
• cookie-related data in accordance with the settings and durations applied through our website tools and providers.

11. Data Security

We use appropriate technical and organisational measures designed to protect your personal data from unauthorised access, use, alteration, disclosure or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests or for direct marketing;
• request transfer of your personal data to you or a third party in certain cases;
• withdraw consent at any time where we rely on consent; and
• lodge a complaint with the Information Commissioner's Office ("ICO").

If you would like to exercise any of these rights, please contact us at
hello@padelroaming.com.

13. Complaints

We would appreciate the chance to deal with your concerns first, so please contact us in the first instance.

You also have the right to make a complaint to the Information Commissioner's Office, the UK regulator for data protection matters.

14. Third-Party Links

Our website may contain links to third-party websites, booking tools, payment services or social media platforms. If you follow a link to any third-party website, please note that those websites have their own privacy policies and we are not responsible for their privacy practices.

15. Children

Our services are not primarily directed at children. Where a booking involves a child or junior participant,
personal data relating to that participant should be provided by a parent, guardian or authorised adult,
and only where necessary for the booking or participation.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material updates will be posted on this page,
and the "Last updated" date at the top of this policy will be revised accordingly.

17. Contact Us

If you have any questions about this Privacy Policy or our handling of personal data, please contact:

Padel Roaming Ltd
Website: https://padelroaming.com
Email: hello@padelroaming.com